The expert team brings a wealth of knowledge and creativity
FAQs
About Technology Brokerage
What is a technology brokerage firm?
A technology brokerage firm acts as an independent advisor that helps businesses identify, evaluate, select, and implement the right technology solutions for their needs. We serve as an objective third party between your business and technology vendors, ensuring you make informed decisions that align with your business objectives.
How is 1030Tech different from technology consultants?
While traditional consultants often implement solutions themselves or have preferred vendor partnerships that may influence their recommendations, 1030Tech maintains complete vendor independence. We focus solely on finding the best match between your needs and available solutions, with no incentives to recommend specific products or services. We also offer brand development and website design services, providing a more comprehensive approach to your digital transformation.
Do you work with businesses of all sizes?
Yes, we work with organizations ranging from growing small businesses to large enterprises. Our approach is tailored to your specific needs, resources, and goals, regardless of company size. Our diverse client portfolio spans multiple industries and company scales.
What industries do you specialize in?
While we serve clients across all sectors, we have particular expertise in healthcare, financial services, manufacturing, retail, and professional services. Our team includes specialists with deep domain knowledge in these industries and understands their unique regulatory environments and operational challenges.
FAQs
Our Process
How does your technology selection process work?
Our process typically follows these steps:
Discovery: We conduct in-depth interviews to understand your business objectives, pain points, and technical requirements.
Market Analysis: We research and identify potential solutions that match your needs.
Vendor Evaluation: We facilitate demonstrations, perform detailed assessments, and check references.
Selection Support: We help you make the final decision based on objective criteria.
Negotiation: We assist in securing favorable terms and pricing.
Implementation Oversight: We monitor the implementation process to ensure success.
How long does a typical technology selection project take?
The timeline varies based on the complexity of your needs and the type of technology being evaluated. A straightforward software selection might take 4-6 weeks, while an enterprise-wide system selection could take 3-6 months. During our initial consultation, we'll provide a more specific timeline based on your particular situation.
Do you have relationships with technology vendors?
While we maintain professional relationships with many technology providers to stay informed about their offerings, we have no financial incentives to recommend specific vendors. Our recommendations are based solely on what's best for your business. We maintain strict vendor independence to ensure objectivity.
How do you stay current with rapidly evolving technology?
Our team continuously researches emerging technologies, attends industry conferences, participates in product briefings, and maintains certifications in various technology domains. We also gather feedback from our clients about their experiences with different solutions, building a knowledge base that informs our recommendations.
FAQs
Website Design & Branding
What types of websites do you design?
We design all types of websites, from informational corporate sites to complex e-commerce platforms, customer portals, and custom web applications. Our designs are always responsive, ensuring they work seamlessly across all devices and screen sizes.
How does your brand creation process work?
Our brand creation process involves:
Discovery: Understanding your business, values, target audience, and competitive landscape.
Concept Development: Creating visual identity concepts including logos, color palettes, and typography.
Refinement: Collaboratively refining the chosen direction.
Refinement: Collaboratively refining the chosen direction.
Finalization: Delivering comprehensive brand guidelines and assets.
Implementation: Applying the brand across digital and physical touchpoints.
Can you help with an existing website or brand, or do you only create new ones?
We work with both new and existing digital assets. For websites, we can perform updates, redesigns, or complete rebuilds. For brands, we offer refreshes, evolutions, or complete rebranding services, depending on your needs and goals.
Do you provide ongoing website maintenance?
Yes, we offer website maintenance plans to keep your site secure, up-to-date, and performing optimally. Our maintenance services include security updates, performance optimization, content updates, and technical support.
FAQs
Working With Us
How do you charge for your services?
We typically use one of these fee structures, depending on the project:
Fixed Fee: A predetermined amount for clearly defined projects.
Retainer: Monthly fee for ongoing services and support.
Success-Based: A percentage of the savings we help you achieve through negotiations. We'll recommend the most appropriate structure based on your specific needs and project scope.
Do you offer any guarantees?
We guarantee our vendor independence and the objectivity of our recommendations. While we can't guarantee specific business outcomes (as these depend on many factors beyond technology selection), we do promise transparency, due diligence, and acting in your best interest throughout our engagement.
What if we're unhappy with a technology vendor you recommended?
We stand behind our recommendations. If issues arise with a selected vendor, we'll advocate on your behalf to resolve the problems. If a solution truly isn't meeting your needs, we'll help you evaluate alternatives and manage the transition process, often at reduced or no additional fee, depending on the circumstances.
How do we get started working with 1030Tech?
The process begins with an initial consultation where we discuss your needs and determine if we're a good fit for your project. There's no cost or obligation for this conversation. If we both decide to move forward, we'll develop a proposal outlining the scope, approach, timeline, and fees for your specific project. Contact us today to schedule your consultation.
Do you provide references from past clients?
Absolutely. We're happy to provide references from clients with similar needs or in similar industries. Just let us know what would be most helpful, and we'll connect you with relevant references.
FAQs
Technical Support
Do you provide technical support for the solutions you recommend?
While we don't typically provide direct technical support (that's usually the vendor's responsibility), we do serve as your advocate when issues arise. We help ensure vendors meet their support obligations and can facilitate communication to resolve technical problems more efficiently.
What happens after implementation is complete?
Our relationship doesn't end with implementation. We offer ongoing partnership management services to ensure continued alignment between your business needs and technology solutions. This includes regular check-ins, performance reviews, and guidance on optimizing your technology investments over time.
Can you help if a technology implementation goes wrong?
Yes. If you're experiencing challenges with a technology implementation (whether we were involved in the selection or not), we can step in to assess the situation, develop a remediation plan, and help get things back on track. We have extensive experience with implementation rescue scenarios.
Still have questions? Contact us today and we'll be happy to help.
